FAQ

Frequently Asked Questions

• Are your doctors board certified?
  Yes, our physicians are certified by the American Board of Orthopedic Surgeons.
• What is your no-show policy?
  You must arrive within 10 minutes of your scheduled appointment. Please call if you are unable to make your scheduled time. The no-show fee is $25.00. If you are charged a no-show fee, you will be required to pay this before you are seen for another appointment.
• What do I need to bring with me to my appointment?
  You must bring a photo ID, your insurance card(s), medication list(s) and any prior test results such as MRI’s, x-rays, etc.
• Why can’t I pick up my spouses / parents prescription?
  You can as long as we have a consent from the patient documented.
• Do I have to fill out paperwork at every visit?
  No. However, you will be required to update your information once a year. Also, you may be asked to fill out some information if you are being seen for a new problem since your last visit.
• I do not want to see the Physician Assistant. Can I request the doctor?
  Yes. You must request to see them at the time your appointment is made and it will be documented in your chart.
• How long do I have to wait to receive my records?
  Generally we try to accommodate your request as soon as possible; however, it could take from 7-10 business days.
• What payment options do I have?
  We accept cash, check or credit/debit card, Care Credit & ACH.

• Do you treat neck or back pain?
  Dr. Morris sees nonoperative fractures of the spine only, but does operate on lower back pain stemming from the pelvis or SI joints. Dr. Starkweather treats acute neck and back pain only.  No chronic or long-term pain.
• Do you know any doctor that will see me for my neck or back pain?
  Yes. Depending on your situation, you may need to see a chiropractor, a neurosurgeon or a pain specialist. Dr. Richard Berkman is a neurosurgeon based out of Nashville that comes to our office every Wednesday. His office number is 615-986-1256.
• I’ve noticed other patients being called back before me. Why?
  We have multiple physicians and assistants who see patients on a daily basis. More than likely, those patients are not being seen by your provider.
• What is the policy on seeing patients by appointment time?
  All patients are seen according to appointment time and not check-in time.
• I had an appointment with the doctor, why isn’t he here?
  Our physicians are on-call with Tennova Healthcare – Clarksville. If for some reason, they are paged for an emergency situation, he may need to leave to assess the situation.
• Is there a charge for copying my medical records?
  Yes. The fee is based on the amount of pages to be copied. Please contact our office for details.
• What insurances do you accept?
  We accept most insurances. Please visit our insurance page for a current list.
• Can I make a payment over the phone?
  Yes. Please contact our office at 931-905-1001.